Well, they fucked up ! They sent a PCMCIA card, not the dongle.
Two phone calls (one to some foriegn bird who had no idea what a PCMCIA card was, let alone any concept of non-RMA items) and an e-mail later, and I'm promised the dongle is on its way.
Honest.
And I can keep the NIC they sent. But I haven't dared try it as it has 'bad' written on it in black magic marker.
That was a week ago, and now almost two months since I sent them the broken part. So I've sent another email and I'll ring if I don't get a reply.
I'd ring now, but I've already done the agency's, the inland revenue, NatWest's buisness insurence system and the job centre today.